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Job Posted on 02-07-2026
Role : Technical Architect – Five9 / AI-Driven Contact Center Transformation
We are looking for an experienced Technical Architect / Technology Leader with strong hands-on experience in delivering large-scale contact center transformation programs, especially within sales center / outbound call center environments.
The candidate must have strong experience with Five9 dialer / contact center platform, along with CRM platforms, AI-powered solutions, APIs, Azure-based architecture, and enterprise integration frameworks.
Key Responsibilities:
• Lead and support the development of the overall Technical Blueprint, covering both As-Is and To-Be architecture for an AI-driven outbound call center landscape.
• Design and document scalable system architectures and integration patterns connecting Five9, CRM platforms, AI platforms, SMS/email tools, and orchestration layers.
• Drive real-time data exchange between Five9, CRM, AI, and enterprise systems using secure API-based integration models.
• Develop a strong understanding of application architecture across .NET, SQL, APIs, and MS Azure.
• Define and document API governance frameworks, authentication mechanisms, security controls, and interoperability strategies.
• Support CI/CD pipelines, deployment planning, release management, and implementation best practices.
• Lead large-scale contact center modernization initiatives including vendor coordination, UAT, phased rollout, production deployment, and post-launch performance monitoring.
• Ensure compliance with telephony protocols, dialing governance, data security, and AI-agent operating models.
• Work closely with multiple technology vendors to build practical, scalable, and production-ready solutions.
Mandatory Experience:
• Strong hands-on experience with Five9 platform / dialer implementation / outbound contact center transformation
• Experience in sales center / outbound call center modernization
• CRM and AI-powered solution integration experience
• Strong knowledge of Azure, .NET, SQL, APIs, and enterprise architecture
• Experience in vendor management, UAT, rollout planning, and production deployment
• Understanding of compliance, telephony governance, dialing rules, and AI agent environments
This is a great opportunity for someone who can combine Five9 expertise, solution architecture, hands-on delivery, vendor coordination, and enterprise transformation experience.
📩 Interested professionals with strong Five9 and contact center transformation experience can share their profile or connect for more details at info@artecsolutions.co.in.
Job Posted on 25-04-2026
Role : SeniorDataScientist – Speech, Voice & ConversationalAI (GenAI & Agentic AI) - Multiple Roles
Location : Remote | Experience: 12–15 Years | Domain: Voice AI, Conversational AI, Contact Center (CX)
We are seeking a highly experienced Senior Data Scientist – Speech, Voice & Conversational AI to lead the architecture, design, and delivery of next-generation Voice AI solutions.
This role sits at the intersection of deep learning, Generative AI, and product engineering, driving end-to-end capabilities across speech pipelines, conversational systems, and agentic AI workflows. You will act as a technical thought leader, shaping strategy, mentoring teams, and delivering scalable, production-grade solutions.
Key Responsibilities
Voice & Speech AI Architecture
Design end-to-end voice AI systems : STT, TTS, voice-to-voice, diarization, emotion detection, voice biometrics
Build real-time, scalable voice pipelines with noise handling, language detection, and streaming
Evaluate and integrate platforms such as Whisper, Deepgram, AssemblyAI, Google Speech, AWS Transcribe, Azure Speech
Generative AI & Agentic AI
Architect LLM-powered conversational systems (GPT, Claude, Gemini, LLaMA, Mistral)
Build Agentic AI workflows using LangChain, LangGraph, CrewAI, AutoGen, Semantic Kernel
Develop RAG pipelines with vector databases (Pinecone, Weaviate, Qdrant, FAISS)
Drive prompt engineering, fine-tuning (LoRA/QLoRA), and optimization strategies
Solution Design & Delivery
Lead solution architecture and client engagements
Define technical roadmaps, reusable accelerators, and best practices
Drive POCs to production deployments in collaboration with MLOps teams
Mentor teams on Speech AI, GenAI, and Agentic AI
Act as SME in client discussions and internal forums
Stay ahead of emerging trends in voice, LLMs, and autonomous AI systems
Technical Skills
Speech & Voice AI
STT: Whisper, Google Speech, Azure Speech, AWS Transcribe, Deepgram
TTS: ElevenLabs, PlayHT, Azure Neural TTS, Amazon Polly
Voice systems: real-time streaming, WebRTC, voice cloning, prosody
Generative & Agentic AI
LLMs: GPT-4/4o, Claude, Gemini, LLaMA, Mistral
Frameworks: LangChain, LangGraph, CrewAI, AutoGen, Semantic Kernel
RAG & Vector DBs: Pinecone, Weaviate, Qdrant, Chroma, FAISS
ML & Engineering
PyTorch, TensorFlow, Hugging Face
Audio processing (MFCCs, spectrograms)
Python (advanced), SQL
Cloud & MLOps
AWS / Azure / GCP
Docker, Kubernetes, MLflow, model serving (vLLM, Triton)
Telephony & CX
Twilio, Genesys, Amazon Connect
SIP/VoIP, Contact Center AI (CCAI)
Qualifications
12–15 years in Data Science / AI / ML Engineering
5+ years in Speech / Voice AI systems
Master’s/PhD in relevant field preferred
Proven experience building production-grade AI systems at scale
Strong foundation in transformers, LLMs, and inference optimization
Kindly share your updated resume to INFO@ARTECSOLUTIONS.CO.IN
Job Posted on 23-04-2026
Role : Senior Verification Engineer - Multiple Roles
Expectation : Extensive hands-on experience in CHI
Description
Are you passionate about microprocessor architecture? We need you! As a Coherency Verification Engineer, you will work within the Verification Team and play a crucial role in ensuring the correctness and functionality of complex digital designs at the Register Transfer Level according to the specification, using advanced verification methodologies and tools to validate the design
Requirements:
Master or PhD
English C1
Industrial experience +8 years
Proficiency in SystemVerilog and UVM
Knowledge of scripting languages (Python, Perl, Bash, TCL) and regression tools
Experience with simulation and simulation tools
Knowledge of revision control methodology and tools (git, svn)
Experience in block level and sub-system or top level verification
Experience with formal and dynamic verification
Strong problem-solving skills and attention to detail
Excellent communication and teamwork abilities
Knowledge of the CHI protocol
Understanding of caches' structure and parameters
Experience in verification of coherent systems
Kindly share your updated resume to INFO@ARTECSOLUTIONS.CO.IN
Job Posted on 17-02-2026
Role : AMAZON CONNECT DEVELOPER - Multiple Roles
• Design, develop, and manage Amazon Connect contact flows, including IVR, inbound/outbound routing, queues, and callbacks to deliver seamless customer experiences.
• Build integrations using AWS Lambda (Node.js/Python) and REST APIs to connect Amazon Connect with CRM systems and third-party applications.
• Leverage AWS services such as Lex, DynamoDB, S3, CloudWatch, and IAM to implement scalable, secure, and highly available contact center solutions.
• Monitor, troubleshoot, and optimize contact center performance, supporting KPIs like AHT, FCR, SLAs, and CSAT through effective routing and reporting.
• Collaborate with business and technical stakeholders to gather requirements, deploy enhancements, provide L2/L3 support, and maintain clear technical documentation.
Kindly share your updated resume to INFO@ARTECSOLUTIONS.CO.IN
Job Posted on 15-02-2026
Role : Five9 Implementation Engineer - Multiple Roles
• Design, configure, and implement Five9 contact center solutions, including inbound, outbound, and blended campaigns, skill-based routing, and business rules.
• Develop and customize IVR and self-service flows using Five9 IVR / IVA Studio to optimize call routing and customer experience.
• Integrate Five9 with CRM and third-party systems using APIs, web services, and CTI connectors to enable seamless agent workflows.
• Configure and analyze Five9 reporting and real-time dashboards, ensuring SLA, KPI, and contact center performance targets are met.
• Provide deployment, troubleshooting, and L2/L3 production support, including call flow optimization, issue resolution, and technical documentation
Kindly share your updated resume to INFO@ARTECSOLUTIONS.CO.IN
